Contact Us VividAura™

We’d love to hear from you! Whether you have a question about your order, customization requests, or just want to share your feedback, the Vividaura team is here to help.

✨ Our Promise: Quick replies, helpful support, and a smooth shopping experience.

How to Reach Us

📧 Email Support
pureleafart@gmail.com
(We aim to respond within 24 hours, Monday–Friday)

📱 Social Media

📍 Business Location
London, United Kingdom (online store – no physical retail shop yet)

Frequently Asked Questions

🔹 How long is delivery?

  • UK Orders: 3–7 business days

  • International Orders: 10–20 business days (depending on region)

🔹 Can I customize my phone case?
Yes! You can add initials, names, or even your own design. Select Personalized Option on the product page.

🔹 How can I track my order?
Once your case ships, you’ll receive a tracking link directly to your email.

🔹 What if my item arrives damaged?
No worries – simply email us within 48 hours with photos, and we’ll arrange a replacement or refund.

💡 At VividAura, our customers are the heart of our brand. Don’t hesitate to reach out – we’ll make sure your experience is as smooth as possible.